My closest service location was 16 miles away and according to Google Maps was roughly 27 minutes away. While they did get my location info, they use that info to determine the nearest service location. I was hoping that Dewalt would be able to send me a box and prepaid shipping label so I could send off the faulty battery to them however that was not my experience. However I did have my original receipt so they go by that date instead since items are obviously sold at a later date than they were made. They use the date code to see when the item was manufactured and they use this info in case you don’t have your order receipt. The man I spoke to was friendly and asked the usual questions such as what was wrong with the item and asks for info such as model number and product date code and my address. I called the Dewalt warranty phone number 1-800-4DEWALT (1-80) to start the warranty process. I have several chargers and all did the same thing and would work perfectly fine with my other batteries so I was able to single out this battery as being faulty. It would show that it was charging but a couple of minutes later the charger would show that it was done charging yet the batteries fuel gauge still showed 1 bar. To start us off, I want to explain what was wrong with my Dewalt Flexvolt battery. From their perspective, Dewalt was dealing with the average Joe. This was so that I would get the same exact treatment as everyone else, no better, no worse. From the start when I contacted them, I never told them who I was nor tell them that I was going to document my experience on the Tool Craze blog for everyone to see. This article goes over my experience with Dewalt’s warranty service from start to finish and is my honest review.ĭewalt warranty repair service, Keeping Things AnonymousĪs you read my experience with Dewalt’s warranty service, keep in mind that they were unaware that they were dealing with Tool Craze. I recently had a Dewalt 60V Flexvolt battery go bad on me and luckily for me, it was still within it’s warranty period so I was able to send it in for warranty repair service.
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